During the day there are a few task that needs to be done/checked
! When things need to be handover or known by your collegue send them a message so things will not get lost!
1. Check payments and tentative bookings
https://info.rentalvalley.com/knowledge/tentative-bookings?hs_preview=NsVsybHR-80984845341
2. Make sure that 1-2 times a week you will check the refund sheet (together with Evy and/or Annemarie) in order to make the compensation refunds.
Articles that may help:
https://info.rentalvalley.com/knowledge/compensation-refunds?hs_preview=nORUaeyx-80995560318
https://info.rentalvalley.com/knowledge/how-to-issue-a-compensation-refund?hs_preview=TquCTfyn-102606975889
3. Make sure that 1-2 times a week you will check the resolutionssheet.
!When opening a resolution! Please be aware when you add a case in the support sheet, you also open a case on the platform!!
See this article for more information in regards to resolutions:
https://info.rentalvalley.com/knowledge/resolutions?hs_preview=AHogbRgQ-80995558491
4. Check inquiries on airbnb, pulse app and CM to help with support