Reminders of the handover to check or keep in mind daily!
*Handover information*
When adding new information in the handover, put your name in front. When making a new direct reservation, put your name in the notes. Will help to ask in case of doubt.
*UPDATE ON CANCELLATION AND RELOCATION*
https://info.rentalvalley.com/knowledge/booking-policy
*AIRBNB message in CM*
Please make sure when there is a message from airbnb like a guest requested
money or a support message that this is *not* directly archived but that you read carefully and *make sure action is taken*.
In case you are not sure how to react or what to do, reach out in the support group.
*AIRBNB Cancellations*
Please note that some houses in airbnb have different cancellation policies and therefore we need to advise the guest to check the cancellation policy they booked under to see what amount they will be refunded if they cancel.
You are also able to check the cancellation policy yourself on airbnb by clicking on *Menu > Listings > finding the property name > Policies*
Guest profile - Inquiries in Airbnb
We have some accommodations that have very strict policies about guests and especially guest count. Pension 66 is one of them. The apartments can only have a maximum of 2 adults! Children are welcome but no more than 2 adults max! Please be careful in accepting inquiries as we've had to cancel one recently and if guests refuse to do this on their side, we pay a fine as RV
If you're not sure, ask in support please.
*AUTOMATED 5 STAR REVIEWS IN AIRBNB*
Please note that we are testing a feature in BS that leaves
automated reviews for guests that stayed with us through Airbnb.
This means that *UNLESS *we choose to prevent it, every guest receives a 5* review.
If there is any reason to not give a 5* review - e.g. the cleaning
team mentions that it wasn't left perfect, or we notice that the guest doesn't read/communicate/keep to house rules - just go to the booking in BS and at the bottom left you will see 'discard automated review'.
This option will only appear *AFTER* the guest stayed.
*WINTERLETS in Portugal*: minimum 3 months.
Ask Evy and Sarah for anything related to winterlet (monthly rate, utilities, etc).
Send an internal forward email in CM to Owner Team to ask for info and rates (from 3 months or longer) Everything else is a normal short term booking and can be handled by Support Team
*EIGENUMMER MISSED CALLS*
Reminder: If you have missed calls > please call back the guest
Especially when you can see that the same number called several times. You can check the calls we receive in Eigennummer on the main page.
*The Shell parking registration*
Please make sure to choose the correct licence when registering cars. We are up to over 200 euros in fines this month due to the wrong registration from our side.
*Correct one is: 2 woningvergunning* (owner has 4 licenses in total)*
*Last Pass conflict with Rental Guide*
Please disconnect your LastPass extension in Chrome. With the extension active, it will change details in the Rental Guide when you open that in the backoffice (= app RV).
With the extension deactivated, you can still use LastPass, it just doesn't do auto-fills anymore.
PULSE APP B.COM
Keep an eye on the Pulse App to make sure we are not missing any guest messages.